Customer Satisfaction
Would you recommend MacArtney to a friend or a colleague?
Once a year, MacArtney conducts a customer satisfaction survey using the trusted NPS® metric, aka Net Promoter Score®.
NPS® is a customer relationship tool with an 11-point scale from 0 to 10. Respondents are asked one question only: to rate how likely they are to recommend a company's product/service to a friend or colleague.
MacArtney Group - NPS score 2025
The MacArtney Group proudly achieved an NPS® score of 51 across segments, borders, and cultures, including local offices worldwide. This result commits the company to even greater customer and service excellence.
Can we perform better?
Yes! Nobody's perfect. The result reveals focus areas demanding extra effort and helps us prioritise what we do next.
We owe our surveyed customers a big thank you for the high and honest answering rate, providing us with a valid result. Another huge thank you goes to all MacArtney employees, whose customer-centric culture improves customer experiences daily.
A tool for working strategically with customers
Satisfied customers are crucial to a healthy business, and the NPS® survey guides us in customer loyalty and where to step up to succeed in our commitment to existing and prospective customers.
MacArtney aims to be accessible around the world and around the clock. "Global access to local support" is a mantra recurring throughout the organisation at all locations. Living a customer-centric culture, focusing on the customer journey from beginning to end, necessitates continually delivering a sublime customer experience. High-quality products will only take a company so far.
Everybody is involved
We practice openness about our Net Promoter Score® in-house, as achieving customer loyalty is a shared task throughout the entire MacArtney organisation. Customer journey touchpoints involve all departments, with individual and team efforts affecting customer satisfaction.
Learning how we score helps us perform against goals and inspires and motivates employees to deliver even better customer encounters.
