Post | Skills in motion
In underwater technology, every hour matters. By sharing best practices, we make the most of every open window to keep systems running.
Recently, we had the pleasure of hosting our US colleagues, Jose S. Gonzalez, Service Technician, and Carlos Funes, Workshop Manager. At our HQ workshop, they quickly felt at home among tools, connectors, vehicles, and people.
They helped build and trained to service a customised modular winch, ran service checks on connectivity solutions, ensuring every step aligned with how to best secure uptime and operational continuity.
⏱️ “Some customers only have a 48-hour window, including our travel time, to get their equipment checked and up and running again,” Jose explains.
“We keep inventory for quick turnaround. Some systems allow for swapping modules or parts. Others need to be built from scratch. Either way, the goal is the same: minimal downtime for the customer,” Carlos adds.
With underwater technology constantly evolving, some systems are new to both, even after 12 years (Jose) and 19 years (Carlos) in the company. But that’s part of what keeps the job exciting.
“I don’t think of MacArtney as a large, global company,” Carlos reflects.
“Right! You’re not just a number,” Jose agrees.
“I think ‘family’! It’s personal. When you meet and train together, you learn how and why things are done, and you meet the person behind the name and the mastery,” Carlos concludes.
This is the MacArtney way: connecting people, sharing expertise, driving culture, and ultimately ensuring readiness.
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