Customer Satisfaction
Would you recommend MacArtney to a friend or a colleague?
Once a year, MacArtney conducts a customer satisfaction survey using the trusted NPS® metric, also known as Net Promoter Score®.
NPS is a customer relationship tool with an 11-point scale from 0 to 10. Respondents are asked only one question: how likely they are to recommend a company's product/service to a friend or colleague.
MacArtney Group - NPS score 2026
The MacArtney Group proudly achieved an NPS score of 55 based on responses collected across multiple locations and market segments. The majority of respondents were Promoters, reflecting high customer loyalty and overall positive sentiment.
Can we perform better?
Survey responses highlight strong customer loyalty and satisfaction, particularly regarding responsive support, staff competence, product quality, and the reliability of our solutions in operation.
At the same time, the survey provides valuable insight into customer expectations, operational priorities, and how we can continue to improve. These insights help us refine how we work with our customers in the marine & offshore, ocean science, and naval sectors and ensure that our products, services, and support align with their needs and objectives.
We owe our surveyed customers a big thank you for taking the time to share their input and helping us build a meaningful basis for evaluation.
We would also like to recognise the efforts of our colleagues throughout the organisation. Customer loyalty is shaped by every interaction, from first contact and technical support to product delivery and long-term collaboration.
For that reason, we share NPS results across the organisation. The insights help us better understand customer expectations, identify opportunities for improvement, and strengthen the way we work together to create value for our customers around the world.
