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MacArtney A/S is committed to ensuring customer satisfaction through the 4 definitions of the concept of quality:
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A. |
Quality is the fulfilment of requirements
Requirements include the following:
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Customer needs
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Procedures
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Drawings
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Working instructions
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Service
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Directives and regulations
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Production and QA plans
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Specifications
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Engineering standards
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Standards of workmanship
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B. |
Prevention is the way to achieve quality
Prevention means eliminating the risk of non-conforming products.
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C. |
Performance standard is zero failure
This standard is achieved by doing each job right first time around.
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D. |
Quality achievement is measured through size of error and costs
The total amount for the non-conforming product or loss is the sum of all costs associated with not completing the work correctly first time. |
The MacArtney A/S management goal is to introduce quality into all processes within the company. Product quality level must always meet the agreed specifications, relevant standards and legal requirements.
MacArtney A/S management’s goal is effective planning, execution and control of processes that lead to project success and customer, owner, employee and associate satisfaction.
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